At Cretivly, we believe in providing exceptional service even after your purchase has arrived at your home. That’s why we strive to make your shopping experience hassle-free. All our products come with a 30-day return and refund policy, along with a 3-month warranty. Our Warranty Coverage: Manufacturing defects Failures or breakages that render your product partially or completely non-functional Our Warranty DOES NOT Cover: Scratches, stains, or normal wear and tear Failures or breakages resulting from misuse, neglect, or intentional damage Lost or stolen items Unauthorized modifications or repairs Making a Warranty Claim: To file a warranty claim, please ensure that you have purchased your Cretivly product through our website. If your product requires repair or replacement, kindly contact us at service@cretivly.com, providing the following information: Images of the damaged parts, product, or accessories Order number First and last name Complete address (including street number/name, city, state, and postal code) Email address If you have any additional questions regarding our product warranty, our friendly customer support team is ready to assist you. You can reach us via the contact form on our website or by emailing service@cretivly.com Email: service@cretivly.com Tel: +1 323 522 4718 Address: 1032 Capistrano Ct,Frederick,MD,United States BUSINESS HOURS: Mon – Sat: 9am – 10pm (EST) Sunday: 10am – 5pm (EST)